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Essential leadership and managerial skills that are effective in motivating workers are reflected in The 12 Elements. Key business and corporate policies, procedures such as rewards; materials and equipment; recognition and praise; and growth opportunities are discussed.

12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Find the authoritative m-book on building a holistic, winning organization.

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